1. Information We Collect
maxin88 collects various categories of information to enable us to provide a safe, fair and efficient online gambling platform service. This information is collected directly from you or automatically through your use of our platform.
Information you provide directly:
- Full name as stated on your identity card (MyKad) or passport
- An active and valid email address
- A mobile phone number registered in Malaysia
- Date of birth for age verification purposes (21 years old and above)
- E-wallet account information such as Touch 'n Go eWallet or DuitNow
- Bank account details for processing deposits and withdrawals via FPX
- Crypto wallet information (wallet address) for USDT, BTC or ETH transactions
- A copy of your identity document when required for the account verification process
Information collected automatically:
- IP address and general location data of your device
- Browser type and operating system used
- Game session data including the date, time and type of game played
- Deposit and withdrawal transaction history
- Cookie data and similar tracking technologies
- Activity logs on the maxin88 platform
maxin88 does not collect sensitive information such as biometric data, medical records or financial information beyond what is required for platform transaction processing.
2. How We Use Your Information
All information we collect is used solely for the purpose of operating the maxin88 platform and ensuring your gaming experience runs smoothly. We do not use your data outside the scope of the following purposes:
- Identity and age verification — ensuring all users are 21 years of age or older in line with licensing requirements
- Transaction processing — facilitating deposits (minimum RM30) and withdrawals (minimum RM50) through available payment methods
- Account management — handling your registration, login, password and account settings
- Service communications — sending important notifications related to your account, transactions and platform updates
- Customer support — enabling our support team to assist you effectively via live chat and email
- Fraud prevention — detecting and investigating any suspicious activity to protect your account
- Legal compliance — fulfilling obligations related to the international licensing we operate under
- Platform improvement — analysing usage patterns to improve the performance and functionality of the website
maxin88 will not use your data to send marketing communications from third parties unrelated to this platform.
3. Data Storage and Security
The security of your personal information is a priority at maxin88. We implement multiple layers of technical and operational security measures to ensure your data remains protected at all times.
All communication between your browser and maxin88 servers is protected by 256-bit SSL encryption. This ensures that every piece of data transmitted — including login details and transaction information — cannot be intercepted by unauthorised parties.
Security measures we implement include:
- End-to-end encryption for all sensitive data communications
- Role-based access control — only authorised staff can access user data
- Continuous system activity monitoring to detect unauthorised access attempts
- Regular data backups at secure data centres
- Passwords encrypted using industry-recognised hashing algorithms
Your personal information will be retained for as long as your account is active, or for as long as required to meet applicable licensing and legal obligations. Once an account is closed, data will be retained for the period required by compliance obligations before being securely deleted.
4. Sharing Information with Third Parties
maxin88 respects your privacy and as a principle does not share personal information with third parties. However, there are limited situations where information sharing may occur, and it is only done on the basis of a genuine need:
- Payment service providers — partners such as Touch 'n Go eWallet, DuitNow, FPX banks and crypto platforms to process your transactions
- Technology service providers — parties that help us operate the platform infrastructure, subject to strict confidentiality agreements
- Legal requirements — when required by a court order or relevant licensing authority
- Financial crime prevention — cooperation with relevant bodies to address fraud, money laundering or other illegal activities
All third parties that receive your data are bound by data protection agreements that require them to handle that information with a level of confidentiality equivalent to maxin88 standards.
5. Cookie Policy
maxin88 uses cookies and similar tracking technologies to improve website functionality, remember your preferences and understand how you interact with our platform.
Types of cookies we use:
- Essential cookies — required for basic website functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies — collect anonymous information about how users use the website to help us improve the platform.
- Functional cookies — save your preferences such as language and display settings so you do not need to re-enter them on each visit.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some functions of the maxin88 platform.
6. Your Rights Regarding Personal Data
As a maxin88 user, you have certain rights regarding your personal information. maxin88 is committed to respecting and facilitating the exercise of these rights:
- Right of access — you may request a copy of the personal information we hold about you
- Right of correction — you may ask us to correct any information that is inaccurate or incomplete
- Right of deletion — in certain circumstances, you may request that your personal data be deleted from our systems
- Right to restrict processing — you may ask us to limit the processing of your data in certain situations
- Right to object — you have the right to object to the processing of your data for certain purposes
- Right to data portability — you may request your data in a structured, machine-readable format
To submit any request related to the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time, subject to the identity verification required.
Please note that some information may not be fully deletable if its retention is required by applicable licensing or legal obligations. We will inform you if any such restriction applies.
7. Amendments to This Privacy Policy
maxin88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business practices, licensing requirements or applicable laws. Any material amendments will be communicated to users via:
- A notification sent to the email address registered to your account
- A clear notice on the main page or your account dashboard
- An update to the "Updated" date at the top of this Privacy Policy
Continued use of the maxin88 platform after any amendment takes effect indicates your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and stop using our services.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
8. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the maxin88 privacy team through the following channels:
- Live Chat 24/7 — available directly on the maxin88 platform, with prompt responses in Bahasa Melayu and English
- Email — [email protected]
Our team is ready to assist you in Bahasa Melayu and English, 24 hours a day, 7 days a week. We are committed to handling every enquiry with professionalism and within a reasonable time.
For any formal complaint related to privacy that cannot be resolved through our support channels, you may refer to the relevant authority in the jurisdiction where you reside.